HELP CENTER

Frequently Asked Questions

Helpful FAQs
Fascia is one of the most profound systems in the entire body. Understanding how to achieve healthy fascia can be life-changing.
Merriam Webster defines Cellulite as “deposits of subcutaneous fat within fibrous connective tissue (as in the thighs, hips, and buttocks) that give a puckered and dimpled appearance to the skin surface”. Well, guess what fascia is...connective tissue!
Use the FasciaBlaster® on bare skin with oil, rubbing briskly up and down and side to side.
You can use all of the Blaster devices from head to toe but the FaceBlaster™ was specially designed for and is the only Blaster device to be used on the face.
No, but the FasciaBlaster is most effective when the tissue is warm. You can heat up internally with some cardio or hot yoga, etc, and/or heat externally by getting in a sauna, hot bath or shower, hot pads, a space heater or a sauna suit.
Start off light and brisk! You have total control over how hard to use your Blaster, and you should start off FasciaBlasting with light pressure.
Oil allows the device to glide over the skin instead of grabbing the skin. DO NOT USE over clothing as the product will NOT work.
We recommend our Blaster Oil. You can CLICK HERE TO PURCHASE!
These oils are formulated with Ashley’s personal touch and can help take your results to the next level!!!
Simply wash with warm water and antibacterial soap.
Yes, bruising can be expected. If the bruises seem unusual, stop using and see your trusted healthcare professional. If you have any unanticipated changes in your body or to your health, consult with your trusted healthcare professional. Please refer your provider to our website so they can understand more about our products.
This is a personal choice that you need to make with your healthcare provider but never use a FasciaBlaster product on a pregnant tummy.
Please email Support@FasciaBlaster.com and they will be able to assist you.
No, we do not recommend it. If you are on blood thinners or have a history of blood clots, consult your trusted healthcare professional about using the FasciaBlaster. We do not endorse use by anyone who is taking blood thinners or has a history of blood clots. Any use of the FasciaBlaster or any Blaster product is at your own risk.
Shipping & Returns

Worldwide Return Policy:
Customers are eligible for a 1,000 day money-back guarantee when they've purchased any of the following products from the FasciaBlaster.com or AshleyBlackGuru.com sites: the FasciaBlaster® device, MasterBlaster™ device, FaceBlaster™ device, BigDaddy Blaster™ device, Party Blaster™ Device, Paddle Blaster™ device, Mini1™ device, Mini2™ device, or Nugget. Once we confirm we have received the returned item in our warehouse, please allow for 5-7 business days for the refund to process. Shipping and handling costs (both the fee to send and to return) are non-refundable.

For bundled products, all individual products must be returned to receive a refund. For bundles with creams or oils, breaking the seals on the creams or oils will void return eligibility. Additionally, the Limited Edition FaceBlaster™ Gift Set is refundable only if the entire kit and its contents are returned, and none of the seals on the oil, cleansers, and cream have been broken. However, if you experience allergy issues potentially related to the use of the products, please contact support@FasciaBlaster.com to see if you qualify for an exception.

Defective Products Policy:
For products purchased from FasciaBlaster.com or AshleyBlackGuru.com, you are eligible for a replacement of manufacturer defective products for the following devices: the FasciaBlaster® device, MasterBlaster™ device, FaceBlaster™ device, BigDaddy Blaster™ device, Party Blaster™ Device, PaddleBlaster, Mini1™ device, Mini2™ device, or Nugget for up to 30 days from the date of purchase. Please inspect upon receipt. After 30 days, you'll be eligible to receive a replacement and will only be responsible for the shipping and handling.

For products purchased from seller "Ashley Black Guru" on Amazon.com, you are eligible for a replacement of manufacturer defective products for the following devices: the FasciaBlaster® device, MasterBlaster™ device, FaceBlaster™ device, Mini1™ device, Mini2™ device, or Nugget for up to 30 days from the date of purchase. Please inspect upon receipt.

Return policy for sales of our other products:
The Blaster Oil™ Set, Blaster Oil™ and After Blaster™, FaceCare Essentials™, AB Hat, Ask Me Blast Me set, Tank Top - Distorted AB Logo, Tee Shirt - Distorted AB Logo, I.C.E. Foundations DVD Kit, and all apparel sales are final and non-refundable.

Apparel Exchanges:
You are eligible to exchange your apparel purchase for a different size of the same product within 14 days from the date of purchase (subject to availability). The cost of the return shipping of the product for exchange is the responsibility of the Customer.

Apparel Defects:
You are eligible for a replacement of manufacturer defective apparel for 14 days from the date of purchase. Please inspect upon receipt.

Lost or Stolen Orders:
After your order has been placed, processed, and payment approved, your product will ship via common carrier freight, USPS, UPS ground or FedEx Ground unless otherwise specified. There is a handling fee for all products that are shipped. UPS Ground, USPS, and FedEx Ground deliveries do not require a signature at the time of delivery and will be left at the location if no one is present. The Ashley Black affiliated companies are not responsible for lost, stolen, misplaced, or delayed shipments, or deliveries damaged by the freight carriers, or for delays, losses, misdeliveries, or other problems with shipments resulting from incorrect information provided by the Customer. Please contact the carriers to address issues in this regard.

Order Cancellation:
Orders cannot be canceled or amended once check-out has been completed. After receipt of the product(s), please contact support to setup a return.

You can check the shipping status of your order at any time by clicking here and entering your email address and order number. If it has been more than 3 weeks since you placed your order and there is not a tracking number associated with your order, please contact support@fasciablaster.com to let us know.
Gift Cards
Yes, 5 years from the date of purchase, except where prohibited by law.
We have pre-set amounts our customers can choose from: 20, 50, 89, 100, 150, 200, 300, and 400.
Click on “View Your Gift Card” in the email you originally received with the gift card information. You will be redirected back to the gift card showing your remaining balance. For a quick guide on the gift card process, please click here.
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