HELP CENTER:
FREQUENTLY
ASKED QUESTIONS

Please click here to submit a replacement request for review: https://ashleyblackexperience.com/breakage

If your order has already been processed and shipped, the option available to you at this point is to get into direct contact with the selected carrier to have the address changed. Updating your address for future orders can be made here: /account/addresses

If you are not able to track your order, make sure that you have provided the correct email address or alternative email address. /pages/contact

Our shipping costs are calculated by our selected carriers, according to the destination and products ordered. As we grow as a Company, we are working on improving all costs and shipping options associated with Ashley's products.

As stated in the Terms & Conditions , once an order has been finalized and paid for we are unable to edit or cancel the order. /pages/contact

Please submit a return request here. /pages/contact For purchases of bundled kits or sets, the ENTIRE kit or set including all individual products (excluding oils, cleansers, and creams) MUST be returned to receive a refund. /pages/returns

After an order has been placed, processed, and the payment has been approved, your product will ship via common carrier freight (i.e., USPS, UPS, or FedEx) unless otherwise specified. We are not responsible for lost, stolen, misplaced, delayed shipments, deliveries damaged by the freight carriers, delays, losses, misdelivery, or other problems with shipments resulting from incorrect information provided by you. /pages/shipping

For quality control reasons, please attach a picture of the item(s) you received outside of their packaging. support@fasciablaster.com

You can update your account details by following this link. /account. Updating your email address will only apply to future orders and will not change the address of any current orders that have been shipped.

As per our terms You will be required to provide proof of purchase, proof of defect and/or return of the defective product(s) to determine your eligibility for a replacement. You will need the following information: order number, date of order, and the email the Blaster was ordered under.