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The NeXcia LuXe Kit!
Ashley Black has partnered with Flex to enable customers to check out with their Health Savings Account (HSA) or Flexible Spending Account (FSA).
shop nowMAXIMIZE YOUR
PRE-TAX DOLLARS
HSA/FSA Payments
with flex
step 01
Shop for items with the
Flex product badge.
step 02
Select the Flex HSA/FSA
option at checkout.
step 03
Enter your HSA/FSA
card details.
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HSA/FSA ELIGIBLE
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Frequently asked
questions
For more information, check out our FAQs below or reach out to support@fasciablaster.com
HSA/FSA payment questions
Ashley Black has partnered with Flex to allow you to use your Health Savings Account (HSA)
or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card
to buy Ashley Black products with pre-tax dollars, resulting in net savings of 30–40%,
depending on your tax bracket.
Add products to your cart as usual. At checkout, select “Flex | Pay with HSA/FSA”, enter
your HSA or FSA debit card, and complete checkout. If you don’t see the option, choose
“checkout as guest” to bypass Shop Pay.
If you don’t have your HSA or FSA card handy, still select “Flex | Pay with HSA/FSA”. Enter
your credit card and Flex will email you an itemized receipt to submit for reimbursement.
You are likely logged into Shop Pay. Open checkout in an incognito window or log out to see
all payment options.
The most common reason is insufficient funds. Contact your HSA/FSA administrator to verify
your balance.
Please forward us the request from your FSA, and we will work with the Flex team to issue you a new receipt.
Please check your spam folder, as sometimes emails from notifications@withflex.com may be automatically filtered as spam by some email service providers. If you still can’t find it, please email support@withflex.com and let them know the email address associated with your order.
No, unfortunately, this isn’t a supported feature right now. If there are insufficient funds in a single HSA or FSA account, you can instead enter a credit card on the Flex checkout page. You will receive an itemized receipt and/or Letter of Medical Necessity from Flex, which you can submit for reimbursement.
Thanks for reaching out, and apologies for the discrepancy. We’ll review the charges and get back to you with details of the likely refund shortly.
Sales tax for eligible items is also covered by HSA/FSA funds. If the customer has a split cart, the tax will be divided among the cards based on the items.
Letter of Medical Necessity questions
Some products require documentation from a licensed healthcare provider stating that the item is necessary to treat or manage a specific medical condition. If the product requires a Letter of Medical Necessity (LOMN), Flex facilitates a chat-based consultation that generates the Letter in real time.
In order to qualify to use your HSA or FSA card for Ashley Black products, the IRS requires you to have a Letter of Medical Necessity. Ashley Black has partnered with Flex to enable asynchronous telehealth visits as part of our checkout. Within 24 hours of your purchase, Flex will email you both an itemized receipt.
You should keep it on file for at least three years in the event of an IRS audit of your HSA or FSA account. Occasionally, FSAs may ask for the Letter to confirm the eligibility of your purchase.
Please email support@withflex.com and they will reach out to their telehealth team to reprocess and send your corrected Letter of Medical Necessity.
This can happen due to timing differences between when your purchase was completed and when your Letter of Medical Necessity was issued. If you need the dates to match, please contact Flex at support@withflex.com to request a review or possible update.
Letters are issued through our partner, Flex, and generally cannot be customized for individual requests.
If additional information is required for approval, please contact Flex at support@withflex.com to request a review.
Please check your spam folder, as sometimes emails from notifications@withflex.com may be automatically filtered as spam by some email service providers. If you still can’t find it, please email support@withflex.com and let them know the email address associated with your order.
HSA/FSA reimbursement questions
We strongly recommend checking with your HSA/FSA provider to see if a purchase is eligible prior to completing the purchase. However, if you believe your claim has been wrongly denied, please send over any response from your HSA/FSA provider to us so we can share it with Flex and receive guidance on the next best steps to take. Please note that employer-sponsored FSAs can determine what products are eligible beyond the IRS’s guidelines, so it’s extremely important to check prior to purchase.
The ability to apply for FSA reimbursement in a future calendar year depends on the policy of the specific FSA provider. Most FSA administrators require that the purchase be made during the time of coverage. For example, if the FSA coverage is for 2025, all purchases typically need to be made and/or submitted for reimbursement within that coverage period.
However, some administrators may have more flexible rules regarding the timing of when the expense occurred. We recommend that customers review their plan policy to confirm the details.
Note: Health Savings Accounts (HSAs) are different and generally allow for reimbursement at any time, even in future years.
However, some administrators may have more flexible rules regarding the timing of when the expense occurred. We recommend that customers review their plan policy to confirm the details.
Note: Health Savings Accounts (HSAs) are different and generally allow for reimbursement at any time, even in future years.
Unfortunately, for purchases made without using Flex in the checkout to receive an itemized receipt, it may be difficult to apply for reimbursement.
For Health Savings Accounts (HSAs), consumers can use an itemized receipt for reimbursement anytime after they have made the purchase, even if it is many years later.
For Flexible Spending Accounts (FSAs), most accounts require that the purchase was made in the calendar year during which the consumer had the FSA, as FSAs typically do not roll over. Some FSAs offer a buffer window, allowing customers additional time to submit receipts for expenses incurred during the previous calendar year.
For Health Savings Accounts (HSAs), consumers can use an itemized receipt for reimbursement anytime after they have made the purchase, even if it is many years later.
For Flexible Spending Accounts (FSAs), most accounts require that the purchase was made in the calendar year during which the consumer had the FSA, as FSAs typically do not roll over. Some FSAs offer a buffer window, allowing customers additional time to submit receipts for expenses incurred during the previous calendar year.
